000			00560nam a22001817a 4500
005			20220802111031.0
008			220315b |||||||| |||| 00| 0 eng d
020			_a0749437928
040			_cKNATCOM-UNESCO
098			_a6.75COO 2002
100			_aCook, Sarah
245			_aCustomer care excellence: _bhow to create an effective customer focus / _cSarah Cook.
260			_aLondon: _bKogan page limited, _c2002.
300			_a241 p.
500			_aIncludes appendices.
650			_aManagement.
942			_2UNESCO _cBK _e4th ed. _h6.75COO 2002 _k6.75COO _m2002 _n0
999			_c295 _d295