Customer care excellence: how to create an effective customer focus /
Cook, Sarah
Customer care excellence: how to create an effective customer focus / Sarah Cook. - London: Kogan page limited, 2002. - 241 p.
Includes appendices.
0749437928
Management.
Customer care excellence: how to create an effective customer focus / Sarah Cook. - London: Kogan page limited, 2002. - 241 p.
Includes appendices.
0749437928
Management.